FAQs - Devices & Technical Requirements

1. What devices does VirtualPools work on?

• For the best experience, we recommend using modern tablets equipped with powerful processors and sufficient RAM. Devices with up-to-date operating systems and strong graphics performance will ensure smoother navigation, faster loading times, and optimal rendering of 3D content. Choosing a recent model will help you take full advantage of all features without performance limitations.
• For a complete list of supported devices, visit: Supported Devices

2. Is it possible to use VirtualPools on my computer or laptop? 

• You can access the Web Dashboard at virtualpools.io to manage products, users, leads, billing, and enhance snapshots with AI.
• However, the 3D design and AR features require an iPad/tablet, as they rely on the camera and real-time rendering technology.

3. How much storage space does the mobile app need?

• We recommend 5GB of free space minimum, and 10GB or more for larger product collections.

4. What if I lose my device? 

• If you lose your tablet, and you were still logged in, you need to contact support. Otherwise, you won’t be able to log in to another device with the same credentials.

5. Do I need to update the application regularly?

• Yes, keeping the VirtualPools app updated is crucial for accessing the latest features, improvements, and security enhancements. It is possible that, after not updating for a while, some products might not be available anymore.

Updated on: 26/02/2026