FAQs - Features & Functionality

1. What is AI Enhancement?

• AI Enhancement transforms standard snapshots into photorealistic visuals using artificial intelligence. It enhances lighting, sharpness, reflections, and overall realism, turning quick photos into presentation-ready images. Access it from your dashboard under Customers → Snapshots.
•  The first 25 AI credits are free with your subscription.

2. What are AI credits? How do I get them?

• AI credits are used to enhance images with our AI tool. Each enhancement costs 1 credit. The first 25 AI credits are included free with your subscription.
• When you need more, you can purchase additional credit packages directly from your dashboard:

• The amount will be charged automatically from the payment method linked to your account. You can check your current number of credits anytime in your dashboard under Profile → Subscription.
• Credits never expire and can be used whenever you're ready.

3. Does Live Mode work indoors?

• Live Mode works best outdoors with good natural lighting. Indoor performance may vary depending on lighting conditions and surface detection.

4. How many designs can I save?

• There's virtually no limit to how many designs you can create and save; it's only limited by the available disk space on your device. So feel free to design as many pools as your projects require.

5. Can I import my own 3D models?

• VirtualPools works primarily with products from our existing manufacturer catalog.

If you need custom or proprietary 3D models, we may be able to help. Our team can develop or integrate models as part of our support services.

• Suppliers: We assist with uploading and formatting your product files to ensure they work properly in the platform.
• Custom projects: If you have a unique design or product not in our catalog, contact our sales team to discuss the possibilities.
• Next step: Email support@virtualpools.io with your request, and we’ll explore the best solution together.

6. Does VirtualPools work offline?

• Yes. Designs can be loaded and presented offline. However, syncing your product library and accessing online features requires an internet connection.

7. What is the Lead Generator?

• The Lead Generator is an interactive website tool that turns visitors into qualified leads.
• Visitors upload a photo of their garden, customize their dream pool, and receive a personalized 3D visualization by email. At the same time, you automatically receive their contact details, giving you a warm lead to follow up on.
• It’s like having a digital sales assistant working for you 24/7.

Updated on: 26/02/2026