Articles on: Help & FAQs

FAQs- General

VirtualPools is a 3D design and visualization platform built specifically for the pool industry. It allows pool builders to create custom 3D pool designs in minutes, present them to clients in real time using augmented reality, and turn those visuals into powerful sales tools.

VirtualPools is built for pool professionals, builders, contractors, and suppliers who work with clients every day. It includes business-focused features like product catalogs, supplier integrations, and team management that homeowners typically don’t need.
If you’re a homeowner, we recommend contacting a pool builder who uses VirtualPools. They can create a custom 3D design of your backyard and show you exactly how your future pool will look, often in a single visit.
Want help finding a VirtualPools builder near you? Let us know!

VirtualPools is a subscription-based platform. We offer monthly and annual billing options.

No. VirtualPools operates on a month-to-month or annual subscription basis with no long-term contracts. You're free to cancel anytime.

To use VirtualPools, an active internet connection is essential for initial login and downloading the catalog. Once set up, you can use the app offline for up to 30 days. After this period, reconnecting to the internet is necessary to refresh the app's content and maintain access to all features.

Do I always need to be at my customer’s place to use VirtualPools? / Can I use photos and videos instead of going to the garden of my customer?

To use VirtualPools’ full AR experience, you need to be on-site. The app places a virtual pool directly into the real garden using augmented reality, which requires you to be physically present with a tablet. Photo-based placement is not supported in Live Mode.
If you want to let customers explore options remotely, you can use our Lead Generator. It allows visitors to upload a photo of their garden, customize a pool, receive a 3D visualization by email, and automatically share their contact details with you.
While it doesn’t replace the complete on-site AR experience, it’s a powerful tool to engage and qualify leads online.

VirtualPools is built specifically for pool professionals to use as a sales and presentation tool during client meetings. The platform is not designed for direct use by homeowners or end customers on their own. At this time, customers cannot access or use VirtualPools independently without a professional present.

Updated on: 26/02/2026

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