FAQs - Getting Started & Trials

1. How do I download the app?

• Search "VirtualPools" in the Apple App Store (iPad) or Google Play Store (Android tablets).

2. Can I try VirtualPools for free?

• Yes! We offer a 30-day free trial with full access to all features. No credit card is required to start. You can sign up at www.virtualpools.io/get-started.

3. How do I start a free trial?

• Go to www.virtualpools.io/get-started and enter your email, password, name, and company details.
• Read and agree to the Terms and Conditions to start your 30-day free trial, no payment information required.
• Need help? Visit the Help Center or contact support@virtualpools.io

4. Do I need a credit card to start a trial?

• No. You can complete the entire 30-day trial without ever providing payment information.

5. How long is the free trial?

• Your free trial lasts 30 days from the moment you sign up and activate the account.

6. What happens after my trial ends?

• If you choose to continue, you'll select a subscription plan and provide payment information. Your access continues uninterrupted. If you decide not to continue, your account will be paused, and you won't be charged.

7. Can I extend my trial?

• In some cases, yes. If you have a valid reason (like being away during your trial), reach out to our support team, and we'll do our best to accommodate you.

8. Your tool is difficult. Do you offer training or tutorials?

• We offer several ways to help you get started:
• Personal demo: Book a free one-on-one walkthrough tailored to your needs. 👉 https://www.virtualpools.io/book-a-demo
• Video tutorials: Step-by-step guides on our YouTube channel and in our Help Center.👉 https://www.youtube.com/@virtualpools
• Customer support: Email us at support@virtualpools.io (we usually reply within 24 business hours).

Updated on: 26/02/2026