FAQs - Suppliers

1. What is a Supplier License?

• A Supplier License allows manufacturers to list their products in the VirtualPools system, manage their catalog, and gain insights into installer activity.

2. What does a Supplier License include?

• A Supplier License gives manufacturers and pool brands full control over their presence in the VirtualPools ecosystem. It includes:

1. Product Management: List, edit, and publish products in the public catalog.
2. Dashboard Access: Manage products, dealers, and account settings.
3. Dealer Management: Approve or decline dealer access requests.
4. Mobile App Access: Configure and present your products in the app.

3. How do I control which poolbuilder can access my products?

• Go to the “My Dealers” page in your dashboard to manage access.

1. For "On Request" accounts: Review and approve or decline dealer access requests.
2. For public profiles: Dealers can access your products without approval, but you can revoke access anytime using the red cross icon.
3. Lead generation: Check the list to spot new or unfamiliar dealers—potential new business opportunities.
4. Use filters: Use filters (e.g., “In request”) to quickly find pending approvals.

• Pro tip: Review your dealer list regularly to stay in control and identify new leads early.

4. How do I manage my products as a supplier?

• Go to the “My Products” page in your dashboard. Here you can:

1. View all your company's products in VirtualPools.
2. Edit product details (name, description, images, hill placing).
3. Set products as published or draft.
4. Filter by status or search by name.

• Pro tip: Review your dashboard regularly to keep product information up to date.
• Important: Unpublishing a product makes it immediately unavailable to dealers; inform them in advance to avoid confusion.

5. How long does it take to get my products listed?

• Timelines vary depending on the complexity and number of products. Your Account Manager will work with you to upload the necessary asset files and ensure everything is set up correctly. Contact our support team for a specific estimate.

6. Can I update my product catalog myself?

• Yes. Suppliers have full dashboard access to manage and update their product listings anytime. You can edit names, descriptions, images, and publishing status without needing to contact support.

7. Why can't I publish a product even after editing all details?

• If all details are complete but publishing is unavailable, your Account Manager may need to upload necessary asset files (like 3D models) on their end. Contact them for assistance to complete the process.

8. How do I invite pool builders or team members to use my products?

• Go to the Users page in your dashboard:

1. Check your available and used licenses (top right).
2. Click "Invite User".
3. Enter their first name, last name, and email address.
4. The user receives an invitation email to confirm and create their account.

• Track user status:

1. Invited: Invitation sent but not yet accepted.
2. Accepted: User accepted the invite but hasn't logged in.
3. Active: User has logged into the application.

• Pro tip: Inform them in advance so they don’t miss the invitation email.

9. How do I know if a pool builder has requested access?

• Check your "My Dealers" page and use the "in request" filter to see all pending approval requests. You'll also receive notifications in your dashboard.

10. What happens to my products if I cancel my license?

• Your product listings will no longer be visible in the public catalog, and poolbuilders will lose access. Your data is retained for a reasonable period in case you resubscribe. Contact support for specific details.

Updated on: 26/02/2026