I added products to my catalog, but they're not showing in the app. What's wrong?

Your app needs to sync with the dashboard to receive updates.

Try this:

1. Open the VirtualPools app on your iPad
2. A pop-up will appear saying "Update collection", tap "Yes" to download the latest products.
3. If no pop-up appears, tap the refresh button (↻) at the top of the screen.

4. Wait for the sync to complete
5. Your new products should now appear

Still not showing?

Double-check that you actually added them to "My Collection" (not just viewed them in the Catalog). If they're in My Collection on the dashboard, a manual refresh in the app will always bring them in.

Updated on: 27/02/2026