> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.virtualpools.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't log in to my account. What should I do?

Try the following:

1. Confirm your account's activation via email. 
2. If already activated, ensure you're not logged into another device, as simultaneous logins are restricted. 
3. Double-check if you are connected to the internet; signing in offline is not supported. 
4. Is your password correct? Reset your password if necessary. 
![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/snapshot-library-7_w0fpyl.jpg =662xauto)

5. Confirm if you or your account admin still has a valid license.

||| If you delete the app without logging out first, your account may get stuck. Please contact our support team to resolve this.
📧 Email: support@virtualpools.io