I requested access to a supplier, but the status hasn't changed. Why?

Supplier requests are reviewed manually and can take up to 30 days. During that time, the status will remain “Pending.” Many suppliers process requests in batches.

If there’s no response after 30 days, the request is automatically declined, and you’ll need to submit a new one.

If you’re an authorized dealer, we recommend** contacting the supplier directly and asking them to approve your request. **This usually speeds things up. Don’t forget to check your spam folder in case they reach out.

Updated on: 27/02/2026