> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.virtualpools.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm an Additional User and can't access the dashboard. Is something wrong?

No, this is by design. Additional (Regular) Users have app-only access. You can:

1. Use the mobile app to present designs
2. Access all products selected by your** account administrator**
3. Take snapshots and use Live Mode
* You cannot access the web dashboard or manage products, users, billing, or settings. These accounts are intended for sales teams who only need on-site presentation tools. If you need dashboard access, contact your account administrator to adjust your permissions.