> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.virtualpools.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Managing You Additional User 

Create and manage your team members in the VirtualPools dashboard. This guide walks you through adding users, tracking their status, and troubleshooting common login issues.

## Before You Start: Check Your Available Spots

Each license includes a certain number of **Additional User Spots** (team members). Before inviting new users, check how many spots you have available.

From your dashboard, go to:
**Profile → Subscription**

You will see your current subscription details, including how many user spots are available and how many are already in use.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/screenshot-2026-02-26-142609_c2ecf9.png =640xauto)

## How to Add Additional User Spots

If you need more team members than your current license allows, you can purchase additional spots directly from your dashboard:

1. Log in to your dashboard at [**https://dashboard.virtualpools.io/**](https://dashboard.virtualpools.io/)
2. Go to **Profile → Subscription**
3. Look for the option to **"Buy Users spots"**
4. Select how many spots you need
5. Complete the purchase, the amount will be charged automatically to your payment method on file
Once purchased, the new spots become available immediately, and you can start inviting team members.

## How to Invite Users
After confirming you have available spots, you can invite team members:
1. From your dashboard, go to the **Users** page
2. Click **"Invite User"**
3. Enter the invitee's:
    * First Name
    * Last Name
    * Email Address
4. Click Send, the user will receive an invitation email with instructions to create their account

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/screenshot-2026-02-26-142818_1mgzij0.png =502xauto)
| Pro tip: Let your dealers and employees know in advance that they'll receive an invitation email from VirtualPools, so they know to expect it and can check their spam folder if needed.

## Tracking User Status

The Users page shows the current status of every team member:
| Status | Description |
| ---- |
| **Invited** | Invitation sent, but user hasn't accepted yet |
| **Accepted** | User accepted the invite and created their account, but hasn't logged in to the app |
| **Active** | User has logged into the application and is actively using it |

You can also use the **search function** at the top of the Users page to quickly locate specific team members or filter by status.

||| Each user can only be logged in to one device at a time.