> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.virtualpools.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Managing your catalog

# My Collection

The My Collection section contains all products and suppliers that are currently active in your 3D configurator. This library determines what you can access and present when designing projects or creating quotes.
In this section, you can:
* Browse available categories and suppliers
* See which products are already included in your collection
* Add new products or suppliers to your configurator
* Remove products you no longer use
| Best practice: Keep your collection lean and relevant. Only add the products and suppliers you actively use. A focused library improves app performance, simplifies navigation, and makes client presentations more efficient.

### 1. The Catalogue
The Catalogue, located inside *My Collection*, allows you to expand your product library with additional content from the VirtualPools system.
Inside the Catalogue, products are organized into the following main categories:
1. Pools
2. Accessories
3. Objects
Within these categories, you can browse all available suppliers, including newly added brands that are regularly updated in the system. The General Catalog is also available for commonly used items.
Use the Catalogue to add new products and suppliers to your collection, ensuring your configurator reflects the brands and items you actively work with.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/aa75a1e4-38ed-4f18-aecf-e76df9_3lve55.png =672xauto)

### 2. Adding and Removing Products
Within the **Catalogue**, you can easily manage which products appear in your configurator.
* Select **Add** on any product to include it in *My Collection*.
* Select **Remove** on any product you no longer wish to use.
Any changes you make are reflected immediately in *My Collection*, ensuring your product library always stays up to date and aligned with your needs.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/5fdbf77a-4f5f-4693-9a05-06f6a0_i371jq.png =663xauto)

### 3. Requesting Access to Restricted Suppliers
Some **pool suppliers** require approval before their products can be added to your configurator. This ensures that only authorized dealers can access and present their brand.
If a pool supplier requires approval, you will see a **Request** button next to their name in the Catalogue.
To request access:
* Select **Request** next to the supplier.
* Your request will be sent directly to the supplier for review.
* The supplier will either approve or decline your request.
* Once approved, you will receive a confirmation email.
After approval, you can add the supplier’s pool products to *My Collection* as usual.

|| Accessories and Objects do not require supplier approval and can be added directly from the Catalogue.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/d63bf613-cedc-47cd-908c-1c1ca7_1r2xumf.png =670xauto)


### Syncing Your Dashboard to the Mobile App
After making changes on the dashboard, your iPad app needs to sync in order to display the updated collection. Open the VirtualPools app on your iPad Pro. When a collection update is detected, a pop-up will appear prompting you to download the latest version. Tap **Yes** to start the update.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/51e662e1-4350-4236-b4ef-1181bc_1bmakz2.png =630xauto)

If no pop-up appears, you can manually trigger the synchronization by tapping the **Refresh** button at the top of the app screen (see image below). This forces the app to check for the latest updates.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/a0ce37d5-235b-4e53-a818-d3b836_1pbgb71.jpg =737xauto)

Once the sync is complete, any newly added object categories, suppliers, or products will immediately become available in your app.

|| Extra Users : If your account was created by a supplier or you are an additional user under a main account, your product collection is managed by the account administrator. You cannot add or remove products yourself. Please contact your account administrator to request any changes.

## We Want to Hear From You
We are continuously expanding our catalogue with more products and suppliers. If a supplier you work with is missing from the platform, let us know, introductions help us grow the ecosystem for everyone.
## Visual Walkthrough
Prefer to watch? View the step-by-step guide:
${frame}[](https://www.youtube.com/embed/dYMeoybpc6Y)


Disponible en español : [https://youtu.be/bg5YYe1ff5Q?si=uOFOtpywSBOzBS0n](https://youtu.be/bg5YYe1ff5Q?si=uOFOtpywSBOzBS0n)
Auf Deutsch verfügbar : [https://youtu.be/Lc9PlwyeGF0?si=C3cwyXzwjrGpJC_j](https://youtu.be/Lc9PlwyeGF0?si=C3cwyXzwjrGpJC_j)
Disponible en français : [https://youtu.be/IDzBamzckQc?si=1o7KGLLetJF](https://youtu.be/IDzBamzckQc?si=1o7KGLLetJFIPLKf)