> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.virtualpools.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The app is slow or laggy. What can I do?

If you're experiencing performance issues, try these steps:

1. **Check your device**
* Ensure your device meets the minimum specifications
![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/virtualpools-help-center-devic_4ksqnm.png =504xauto)

* Close other apps running in the background
* Restart the app or your device

2. **Optimize your collection**
* Keep your product library lean; too many products can slow loading.
* Remove products you no longer use from "My Collection".

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/screenshot-2026-02-27-135951_oa68tm.png =653xauto)

Sync after making changes.

3. **Check your connection**
* A stable internet connection is recommended for syncing your product library and accessing online features.

4. **Update the app**
* Make sure you're running the latest version of VirtualPools.
* Check the App Store for updates.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/img0975png_180fe0q.png =701xauto)
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### Still experiencing issues? 
Contact our support team with your device model and OS version.
Email us: support@virtualpools.io