Question 1

Do I need an internet connection for VirtualPools?

Accepted Answer

To use VirtualPools, an active internet connection is essential for initial login and downloading the catalog. Once set up, you can use the app offline for up to 30 days. After this period, reconnecting to the internet is necessary to refresh the app's content and maintain access to all features.

Question 2

3. Using Live Mode in VirtualPools

Accepted Answer

Live Mode is where VirtualPools becomes more than a design tool, it becomes a powerful sales experience. Instead of showing a 3D model on a screen, you place a true-to-scale pool directly into your client’s actual garden and explore it together in real time.

Clients can walk around it, view it from different angles, and immediately understand proportions, positioning, and overall impact. This shift from “looking at a design” to “standing next to it” often makes the difference in decision-making.

Before You Start

Ensure the camera lens is clean and unobstructed.

* For maximum accuracy, especially with Hill Mode, use a device with a LiDAR sensor (iPad Pro recommended).

Entering Live mode

First, open the pool project you want to show your client.
At the bottom of the screen, tap Change View. Then choose Live. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/6a6b4a67-9c1f-4a83-ae37-f1ed9a_16z6pf7.jpg =678xauto)

Your camera will switch on, showing the real garden through your tablet. Gently move your device so the app can scan the ground and understand the space. After a few seconds, the pool will appear in the garden at true scale.

Positioning the Pool

Before confirming placement, you can slightly move your tablet to shift the pool’s position in the garden. When it looks close to the desired spot, tap Place to anchor it.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/screenshot-

Question 3

FAQs - Mobile App Features

Accepted Answer

How do I create my first 3D pool design?

Creating your first design is quick and intuitive:

Start a new project in the app.
Choose a pool from your product library.
Customize dimensions, colors, finishes, stairs, terrace, and accessories.
Use Live Mode to place the pool in the garden with AR.
Save a snapshot of your final design.
What is Live Mode?

Live Mode is VirtualPools' augmented reality (AR) feature that places a true-to-scale 3D pool directly into your client's actual garden. Using your iPad's or tablet’s camera, you create an immersive experience where you and your client can walk around the design, adjust it in real time, and see exactly how the pool will look in their space before construction begins.

How does Live Mode work? 1. Scan the environment Move your tablet slowly around the garden to let the app understand the space. Devices with LiDAR (like iPad Pro) provide the most accurate results.

Best practices:

Scan in good lighting
Keep the camera clean and unobstructed
Walk around to capture the full area

2. Place the pool Once scanned, a transparent pool model appears.

Move your tablet to adjust the position
Tap “Place” to fix it
Reposition or rotate anytime if needed Once the environment is scanned, a transparent pool model appears. You can:

Adjust its location by moving the tablet
Tap "Place" to fix it in position
Change position and rotation anytime after placement
**What is Human D

Question 4

FAQs - Devices & Technical Requirements

Accepted Answer

What devices does VirtualPools work on?

For the best experience, we recommend using modern tablets equipped with powerful processors and sufficient RAM. Devices with up-to-date operating systems and strong graphics performance will ensure smoother navigation, faster loading times, and optimal rendering of 3D content. Choosing a recent model will help you take full advantage of all features without performance limitations.
For a complete list of supported devices, visit: Supported Devices

Is it possible to use VirtualPools on my computer or laptop?

You can access the Web Dashboard at virtualpools.io to manage products, users, leads, billing, and enhance snapshots with AI.
However, the 3D design and AR features require an iPad/tablet, as they rely on the camera and real-time rendering technology.

How much storage space does the mobile app need?

We recommend 5GB of free space minimum, and 10GB or more for larger product collections.

What if I lose my device?

If you lose your tablet, and you were still logged in, you need to contact support. Otherwise, you won’t be able to log in to another device with the same credentials.

Do I need to update the application regularly?

Yes, keeping the VirtualPools app updated is crucial for accessing the latest features, improvements, and security enhancements. It is possible that

Question 5

What is Hill Mode?

Accepted Answer

Not every garden is perfectly flat, and Hill Mode is designed to handle exactly that reality. It allows you to adjust a pool's altitude to match uneven terrain or create above-ground installations, ensuring your design respects the actual landscape.

When to use Hill Mode:

Sloped gardens: Lowers the pool into the hillside so it sits naturally on the grade
Above-ground pools: Raises the pool to the appropriate height
Multi-level landscapes: Adjusts the pool to sit perfectly on different terrain levels

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/screenshot-2026-02-26-115139_1bckydy.png =601xauto)

Question 6

Getting Started in less than 5 minutes

Accepted Answer

Welcome to your quick start guide for VirtualPools, your gateway to immersive pool design and planning. This guide is tailored specifically for new installers embarking on their VirtualPools journey. Please note, this tutorial is not intended for Brands or Users with an invitation.

On Your Computer (Web Dashboard)

Step 1: Start Your Free Trial

Visit www.virtualpools.io/get-started and click "Get started now."

Fill in your:

Email address
Password
First name
Last name
Company name

Agree to the Terms and Conditions, that's it! No credit card required for your 30-day free trial.

Step 2: Verify Your Email

Check your inbox (and spam folder, just in case) for a verification email from VirtualPools. Click the confirmation link to proceed.

Step 3: Dashboard Access and Password Setup

Clicking the email link directs you to our dashboard, where you'll set up your password, marking the completion of the subscription process.

On Your Tablet (Mobile App)

Step 4: Download the App

Now, grab your compatible device (see our Supported Devices page for details) and download the VirtualPools app. You can find it in the Apple App Store (for iPad) or Google Play Store (for Android tablets). Just search for "VirtualPools."

Step 5: Log In to the App

Open the app and log in using the same email and password you created for your dashboard.

Step 6: Design Your First Pool

You're ready to go! Start a n

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