Dashboard Features & Management

• How do I use AI Enhancement?

  How to enhance a photo: Take a snapshot in the VirtualPools app (Live Mode or Standard View) Access your dashboard at https://dashboard.virtualpools.io/ Go to Customers → Snapshots Select the photo you want to enhance Click the blue "AI Enhance Image" button ![](https://storage.crisp.chat/users/helpdesk/Few readers

• What is the VirtualPools Dashboard?

  The Web Dashboard is your back-office command center, accessible at virtualpools.io. Here, you manage your product catalog, users, subscriptions, and view leads and snapshots. It's where you build the foundation for everything that happens in the mobile app. Want to add products to your catalog and manage your collection?** Click here for a step-by-step gFew readers

• Managing your catalog

  My Collection The My Collection section contains all products and suppliers that are currently active in your 3D configurator. This library determines what you can access and present when designing projects or creating quotes. In this section, you can: Browse available categories and suppliers See which products are already included in your collection Add new products or suppliers to your configurator Remove products you no longer use | Best practice: Keep your collection lean and relFew readers

Mobile App Features

• What is Hill Mode?

  Not every garden is perfectly flat, and Hill Mode is designed to handle exactly that reality. It allows you to adjust a pool's altitude to match uneven terrain or create above-ground installations, ensuring your design respects the actual landscape. When to use Hill Mode: Sloped gardens: Lowers the pool into the hillside so it sits naturally on the grade Above-ground pools: Raises the pool to the appropriate height Multi-level landscapes: Adjusts the pool to sit perfectly on differentSome readers

• What are Snapshots? How do I save them?

  Snapshots are photos you take of your designs directly in the VirtualPools app. Tap the camera button (in Live Mode or Standard View), and the image is automatically saved to your Snapshot Gallery. To access your gallery, tap the image icon (top right on the main page). To download a snapshot: Press and hold on the image Tap the download icon that appeaSome readers

• What is Live Mode?

  Live Mode is VirtualPools' augmented reality (AR) feature that places a true-to-scale 3D pool directly into your client's actual garden. Using your iPad's or tablet’s camera, you create an immersive experience where you and your client can walk around the design, adjust it in real time, and see exactly how the pool will look in their space before construction begins. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/2f823d75-1fb2-4052-b442-1b2eb8_1tpdnrz.png =59Few readers

• What is Human Detection?

  Human Detection is an advanced camera feature that recognizes people in the frame and keeps them visible while the 3D pool renders around them. Instead of covering people, the pool is layered behind them, creating a more immersive experience.Few readers

• Can I save designs to reuse later?

  Yes. You can save designs in two ways: Save for a specific customer Save a complete project inside a client folder. Menu → “Save As” → Select or create a customer. This keeps all design versions organized per client. Save as template Menu → “Save as Template” → Give it a clear name. Templates save dimensions, colors, finishes, accessories, and placements, so you can reuse them anytime from the main screen. For a written guide with all the details, check out our help articlFew readers

• How do I create my first 3D pool design?

  Creating your first design is quick and intuitive: Start a new project in the app. Choose a pool from your product library. Customize dimensions, colors, finishes, stairs, terrace, and accessories. Use Live Mode to place the pool in the garden with AR. Save a snapshot of your final design. For a detailed guide: [2. Create Your First 3D Pool Design](https://support.viFew readers

Step-by-Step Guides

• 1. Build Your Custom 3D Pool Configurator

  Think of VirtualPools like a digital toolbox. Before you can build anything, you need to choose which tools go inside. Your custom 3D pool configurator is exactly that, your personal collection of pools, finishes, and accessories, ready to use whenever you open the app. This guide walks you through every step, from understanding how the dashboard and app work together, to adding your first products and syncing everything to your app. How the Dashboard and App Work Together **The Web DashbSome readers

• 2. Create Your First 3D Pool Design

  Creating your first 3D pool design in VirtualPools is easier than you might expect. You begin with a blank project, an empty space, and gradually shape it into a complete, realistic pool that’s ready to present to a client. Everything happens visually and in real time. As you select a pool, adjust its dimensions, choose materials, and add features, the design instantly updates in front of you. There’s no complicated setup and no technical steps to memorize. You simply build, adjust, and refineFew readers

• 3. Using Live Mode in VirtualPools

  Live Mode is where VirtualPools becomes more than a design tool, it becomes a powerful sales experience. Instead of showing a 3D model on a screen, you place a true-to-scale pool directly into your client’s actual garden and explore it together in real time. Clients can walk around it, view it from different angles, and immediately understand proportions, positioning, and overall impact. This shift from “looking at a design” to “standing next to it” often makes the difference in decision-makingSome readers

• 4. Create Stunning Pool Visuals

  Live Mode includes a built-in camera function that allows you to capture images of the pool placed in the real environment. Once your pool design is fully adjusted to your satisfaction,placement, angle, finishes, and surrounding elements, you can capture a snapshot using the camera icon. This means the photo includes the true-scale pool placement, the surrounding garden, current lighting conditions, shadows, reflections, and any active visual effects. What you see in Live Mode is what will be sFew readers

• 5. Save Time with Templates

  When you design a pool in VirtualPools, you invest time in choosing dimensions, finishes, accessories, and layout details. Often, you’ll create designs that are similar to previous projects, a popular size, a standard package, or a layout you know works well. Instead of rebuilding these designs from scratch each time, VirtualPools allows you to save your work in a structured way. You can either save a design under a specific customer or store it as a reusable template for future projects. UndeSome readers

• 6. Setting Your Language and Measurement Preferences

  VirtualPools allows you to adjust the platform to match your regional standards and personal workflow. You can select your preferred language and define which measurement units are used throughout the app. These settings affect how dimensions are displayed in your projects, ensuring clarity when designing and presenting to clients. You can update your language and measurement preferences at any time, either directly in the app or through the VirtualPools dashboard. You can update your preferencFew readers