Question 1

Do I need an internet connection for VirtualPools?

Accepted Answer

To use VirtualPools, an active internet connection is essential for initial login and downloading the catalog. Once set up, you can use the app offline for up to 30 days. After this period, reconnecting to the internet is necessary to refresh the app's content and maintain access to all features.

Question 2

3. Using Live Mode in VirtualPools

Accepted Answer

Live Mode is where VirtualPools becomes more than a design tool, it becomes a powerful sales experience. Instead of showing a 3D model on a screen, you place a true-to-scale pool directly into your client’s actual garden and explore it together in real time.

Clients can walk around it, view it from different angles, and immediately understand proportions, positioning, and overall impact. This shift from “looking at a design” to “standing next to it” often makes the difference in decision-making.

Before You Start

Ensure the camera lens is clean and unobstructed.

* For maximum accuracy, especially with Hill Mode, use a device with a LiDAR sensor (iPad Pro recommended).

Entering Live mode

First, open the pool project you want to show your client.
At the bottom of the screen, tap Change View. Then choose Live. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/6a6b4a67-9c1f-4a83-ae37-f1ed9a_16z6pf7.jpg =678xauto)

Your camera will switch on, showing the real garden through your tablet. Gently move your device so the app can scan the ground and understand the space. After a few seconds, the pool will appear in the garden at true scale.

Positioning the Pool

Before confirming placement, you can slightly move your tablet to shift the pool’s position in the garden. When it looks close to the desired spot, tap Place to anchor it.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/screenshot-

Question 3

What is Hill Mode?

Accepted Answer

Not every garden is perfectly flat, and Hill Mode is designed to handle exactly that reality. It allows you to adjust a pool's altitude to match uneven terrain or create above-ground installations, ensuring your design respects the actual landscape.

When to use Hill Mode:

Sloped gardens: Lowers the pool into the hillside so it sits naturally on the grade
Above-ground pools: Raises the pool to the appropriate height
Multi-level landscapes: Adjusts the pool to sit perfectly on different terrain levels

![](https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/screenshot-2026-02-26-115139_1bckydy.png =601xauto)

Question 4

FAQs - Mobile App Features

Accepted Answer

How do I create my first 3D pool design?

Creating your first design is quick and intuitive:

Start a new project in the app.
Choose a pool from your product library.
Customize dimensions, colors, finishes, stairs, terrace, and accessories.
Use Live Mode to place the pool in the garden with AR.
Save a snapshot of your final design.
What is Live Mode?

Live Mode is VirtualPools' augmented reality (AR) feature that places a true-to-scale 3D pool directly into your client's actual garden. Using your iPad's or tablet’s camera, you create an immersive experience where you and your client can walk around the design, adjust it in real time, and see exactly how the pool will look in their space before construction begins.

How does Live Mode work? 1. Scan the environment Move your tablet slowly around the garden to let the app understand the space. Devices with LiDAR (like iPad Pro) provide the most accurate results.

Best practices:

Scan in good lighting
Keep the camera clean and unobstructed
Walk around to capture the full area

2. Place the pool Once scanned, a transparent pool model appears.

Move your tablet to adjust the position
Tap “Place” to fix it
Reposition or rotate anytime if needed Once the environment is scanned, a transparent pool model appears. You can:

Adjust its location by moving the tablet
Tap "Place" to fix it in position
Change position and rotation anytime after placement
**What is Human D

Question 5

FAQs - Features & Functionality

Accepted Answer

What is AI Enhancement?

AI Enhancement transforms standard snapshots into photorealistic visuals using artificial intelligence. It enhances lighting, sharpness, reflections, and overall realism, turning quick photos into presentation-ready images. Access it from your dashboard under Customers → Snapshots.
The first 25 AI credits are free with your subscription.

What are AI credits? How do I get them?

AI credits are used to enhance images with our AI tool. Each enhancement costs 1 credit. The first 25 AI credits are included free with your subscription.
When you need more, you can purchase additional credit packages directly from your dashboard: | Package | Credits | Price | Price per Credit | Savings | | Small | 20 credits | €9.00 / $9.75 | €0.45 / $0.49 | - | | Medium | 100 credits | €39.00 / $42.00 | €0.39 / $0.42 | 13% | | Large | 500 credits | €149.00 / $161.00 | €0.29 / $0.31 | 36% |
The amount will be charged automatically from the payment method linked to your account. You can check your current number of credits anytime in your dashboard under Profile → Subscription.
Credits never expire and can be used whenever you're ready.

Does Live Mode work indoors?

Live Mode works best outdoors with good natural lighting. Indoor performance may vary depending on lighting conditions and surface detection.

How many designs can I save?

There's virtually no limit to how many designs you can create and save; it's only limited by the ava

Question 6

FAQs - Suppliers

Accepted Answer

What is a Supplier License?

A Supplier License allows manufacturers to list their products in the VirtualPools system, manage their catalog, and gain insights into installer activity.

What does a Supplier License include?

A Supplier License gives manufacturers and pool brands full control over their presence in the VirtualPools ecosystem. It includes:

Product Management: List, edit, and publish products in the public catalog.
Dashboard Access: Manage products, dealers, and account settings.
Dealer Management: Approve or decline dealer access requests.
Mobile App Access: Configure and present your products in the app.
How do I control which poolbuilder can access my products?

Go to the “My Dealers” page in your dashboard to manage access.

For "On Request" accounts: Review and approve or decline dealer access requests.
For public profiles: Dealers can access your products without approval, but you can revoke access anytime using the red cross icon.
Lead generation: Check the list to spot new or unfamiliar dealers—potential new business opportunities.
Use filters: Use filters (e.g., “In request”) to quickly find pending approvals.

Pro tip: Review your dealer list regularly to stay in control and identify new leads early.

How do I manage my products as a supplier?

Go to the “My Products” page in your dashboard. Here you can:

View all your company's products in VirtualPools.
Edit product details (name, descript

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