• Can I cancel my subscription anytime?

  Yes. You can cancel your subscription directly from your dashboard at any time. There is no notice period required to cancel your subscription. How to cancel: Go to your dashboard Navigate to Profile → Subscription → Manage Subscription Click on your Individual user Cancel your subscription Once canceled, you won't be charged again, and you'll continue to have access until the end of your current billing period. Can I get a refund if I cancel mid-month? We don’t offerSome readers

• Can I switch between monthly and annual billing?

  Yes. You can change your billing preference anytime from your dashboard. How to switch: Go to your dashboard Navigate to Profile → Subscription → Manage Subscription Click on your Individual user Click Upgrade subscription Choose between monthly or annual billing. The change will take effect at your next renewal date. What happens if I downgrade from an annual plan to a monthly plan? The change will take effect at your next renewal date. You'll continue to have access uSome readers

• What currencies do you accept?

  Euro (EUR) is our standard currency for all subscriptions and pricing shown on our website. All transactions are processed securely, and your bank will apply its current exchange rate if your card uses a different currency.Few readers

• Is there a setup fee?

  No, there are no setup fees or hidden costs. VirtualPools is designed for you to set up yourself, quickly and easily. Once you sign up, you have immediate access to the dashboard, where you can start building your product library right away. If you ever need help along the way, we offer: Tutorials on YouTube covering everything step by step Live demo bookings with our team at no cost Email support : support@virtualpools.ioFew readers

• How much does VirtualPools cost?

  VirtualPools offers flexible pricing to suit your business. Your subscription includes full access to all features, expert support, and 25 free AI credits to get you started. What's Included in Every Subscription Full access to all features - Dashboard, mobile app, Live Mode, Lead Generator, and more 30-day free trial - No credit card required to start 25 free AIFew readers

• What payment methods do you accept?

  We accept the following payment methods: Credit card  Direct Debit (SEPA) iDEAL Bancontact When you add a payment method to your account, you authorize VirtualProducts BV to save this payment method and automatically charge it whenever a subscription is associated with it. This includes recurring subscription fees and any additional purchases like AI credit packages.Few readers

• Do you offer discounts?

  Yes! The best way to save is by choosing an annual plan, which offers over 20% savings compared to monthly billing. Early Birds: €75/month (billed €900/year) - save €240/year Regular pricing: €150/month (billed €1,800/year) - save €480/year All plans include the same features, a 30-day free trial, and 25 free AI credits. Early Birds offer: The first 150 pool builders receive 50% off the annual plan (€75/month), locked in until December 31, 2027. After that, regular pricingFew readers

• How much does an Additional User Spot cost?

  How much does an Additional User Spot cost? Additional User Spots (team members) are available as add-ons to your main license: What's included: Full access to the mobile app for on-site presentations Use all products selected by the main account holder Take snapshots and use Live ModeFew readers

• Do prices include VAT?

  VAT handling depends on your location: Companies in Belgium: Prices shown are exclusive of VAT. Belgian companies will have VAT added at checkout, which they can then recuperate through their regular VAT return process. Companies outside Belgium: No VAT is charged. Prices shown are final.Few readers