• How do I know if a supplier has approved my request?

  You'll know in two ways: Email confirmation: You'll receive a confirmation email letting you know your request has been approved Dashboard status: The supplier's status in your dashboard will change from "Pending" to "Approved". Once approved, you now have access to that supplier's full product line! Next steps: Go to the "Catalog" in your dashboard Find that supplier's section Browse their available products Click "Add" on any products you want in your collectionFew readers

• How do I remove products I no longer use?

  Log in to your dashboard at https://dashboard.virtualpools.io/  Go to "My Collection". Find the product you want to remove. Click the red trash icon next to it. (https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/snapshot-library-117sf1g8.jpg =696xauto) The product disappears instantly from your collection. Sync your mobile app to update it as well.Few readers

• How do I get my products listed in VirtualPools?

  If you're a manufacturer or supplier, contact our partnerships team at support@virtualpools.io. We’ll guide you through adding your products to the public catalog. If you're a pool builder and don’t see a supplier you work with, introduce us! Send an email to support@virtualpools.io with their details, and we’ll take it from there.Few readers

• I requested access to a supplier, but the status hasn't changed. Why?

  Supplier requests are reviewed manually and can take up to 30 days. During that time, the status will remain “Pending.” Many suppliers process requests in batches. If there’s no response after 30 days, the request is automatically declined, and you’ll need to submit a new one. If you’re an authorized dealer, we recommend contacting the supplier directly and asking them to approve your request. This usually speeds things up. Don’t forget to check your spam folder in case they reach out.Few readers

• Why is my catalog empty?

  Your catalog is empty because you haven't added any products yet, and that's normal when you first start. Here's how to fix it: Log in to your dashboard at https://dashboard.virtualpools.io/  Go to the "Catalog" section Browse through suppliers and categories (Pools, Accessories, Objects) (https://storage.crisp.chat/users/helpdesk/website/-/f/5/e/7/f5e7a2806ce8e000/screenshot-2026-02-27-145347wqmndg.png =644xauto) Click "Add" on aFew readers