FAQs - Devices & Technical Requirements
What devices does VirtualPools work on?
For the best experience, we recommend using modern tablets equipped with powerful processors and sufficient RAM. Devices with up-to-date operating systems and strong graphics performance will ensure smoother navigation, faster loading times, and optimal rendering of 3D content. Choosing a recent model will help you take full advantage of all features without performance limitations.
For a complete list of supported devices, visit: Supported DevFew readersFAQs - Suppliers
What is a Supplier License?
A Supplier License allows manufacturers to list their products in the VirtualPools system, manage their catalog, and gain insights into installer activity.
What does a Supplier License include?
A Supplier License gives manufacturers and pool brands full control over their presence in the VirtualPools ecosystem. It includes:
Product Management: List, edit, and publish products in the public catalog.
Dashboard Access: Manage products, dealers, aFew readersFAQs - Features & Functionality
What is AI Enhancement?
AI Enhancement transforms standard snapshots into photorealistic visuals using artificial intelligence. It enhances lighting, sharpness, reflections, and overall realism, turning quick photos into presentation-ready images. Access it from your dashboard under Customers → Snapshots.
The first 25 AI credits are free with your subscription.
What are AI credits? How do I get them?
AI credits are used to enhance images with our AI tool. Each enhancement cFew readersFAQs - Mobile App Features
How do I create my first 3D pool design?
Creating your first design is quick and intuitive:
Start a new project in the app.
Choose a pool from your product library.
Customize dimensions, colors, finishes, stairs, terrace, and accessories.
Use Live Mode to place the pool in the garden with AR.
Save a snapshot of your final design.
What is Live Mode?
Live Mode is VirtualPools' augmented reality (AR) feature that places a true-to-scale 3D pool directly into your cFew readersFAQs- General
What is VirtualPools?
VirtualPools is a 3D design and visualization platform built specifically for the pool industry. It allows pool builders to create custom 3D pool designs in minutes, present them to clients in real time using augmented reality, and turn those visuals into powerful sales tools.
I’m not a pool builder. Can I use VirtualPools for my own backyard project?
VirtualPools is built for pool professionals, builders, contractors, and suppliers who work with clientsFew readersFAQs - Dashboard Features & Management
What types of subscriptions are available?
Installer License: For pool builders who design and sell directly to clients
Manufacturer/Supplier License: For suppliers who want their products featured in installer catalogs
What is an "Extra User" account?
An Extra User is a team member added to an existing license. They can use the mobile app to present designs, but cannot access the dashboard or modify the product catalog.
How do I get Additional User Spots to my licenseFew readersFAQs - Billing & Pricing
How much does VirtualPools cost?
How much does an Additional User Spot cost?
Do you offer discounts?
Yes. The best way to save is by choosing an annual plan, which offers over 20% savings compared to monthlFew readersFAQs - Catalog & Product Management
How do I get my products listed in VirtualPools?
If you're a manufacturer or supplier, contact our partnerships team at support@virtualpools.io. We’ll guide you through adding your products to the public catalog.
If you're a pool builder and don’t see a supplier you work with, introduce us! Send an email to support@virtualpools.io with their details, and we’ll take it from there.
Why is my catalog empty?Few readersFAQs - Getting Started & Trials
How do I download the app?
Search "VirtualPools" in the Apple App Store (iPad) or Google Play Store (Android tablets).
Can I try VirtualPools for free?
Yes! We offer a 30-day free trial with full access to all features. No credit card is required to start. You can sign up at www.virtualpools.io/get-started.
How do I start a free trial?
Go to www.virtualpools.io/get-started andFew readersFAQs - Account & License Types
What types of subscriptions are available?
Installer License: For pool builders who design and sell directly to clients
Manufacturer/Supplier License: For suppliers who want their products featured in installer catalogs
What is an "Extra User" account?
An Extra User is a team member added to an existing license. They can use the mobile app to present designs, but cannot access the dashboard or modify the product catalog.
How do I get Additional User Spots to my licenseFew readersFAQs - Troubleshooting
The app is slow or laggy. What can I do?
If you're experiencing performance issues, try these steps:
Check your device
Ensure your device meets the minimum specifications (iPad Pro recommended for best performance)
Close other apps running in the background
Restart the app or your device
Optimize your collection
Keep your product library lean; too many products can slow loading.
Remove products you no longer use from "My Collection".
Sync after making changes.Few readers
